Privacy Policy

About Momo Delights

Momo Delights is a food brand offering momos, Asian food products, QSR outlet experiences, frozen food supply, HoReCa/B2B supply, franchise opportunities, bulk supply and related food-service solutions.

This Privacy Policy applies when you visit our website, submit an enquiry form, contact us by phone, email, WhatsApp, social media, visit our outlet, apply for franchise opportunities, or communicate with us for business, customer support or supply-related purposes.

1. Information We Collect

We may collect information you voluntarily share with us, including:

• Full name, mobile number and email address
• City, state, business location or preferred franchise location
• Company, restaurant, café, cloud kitchen, hotel or outlet name
• Franchise, HoReCa, B2B, vendor, distributor or bulk supply enquiry details
• Product requirement, supply volume or business interest
• Feedback, complaints, support requests or general messages

We may also collect limited technical information such as IP address, browser type, device type, pages visited, time spent on our website and referral source.

2. How We Use Your Information

We use your information for genuine business, service and communication purposes, including:

• Responding to your enquiry or support request
• Contacting you about franchise, HoReCa, B2B, vendor or bulk supply opportunities
• Sharing product, pricing, menu, partnership or supply-related information
• Managing business leads, follow-ups and customer communication
• Improving our website, services, food products and customer experience
• Preventing spam, fraud, misuse or unauthorized activity
• Complying with legal, tax, regulatory or operational requirements

3. Franchise, HoReCa, B2B and Business Enquiries

If you submit a franchise, HoReCa, B2B supply, distributor, vendor or partnership enquiry, we may use your details to understand your business profile, location, requirement, investment interest and suitability for possible collaboration.

Submitting an enquiry does not create any franchise, dealership, distribution, supply or partnership agreement. Any such relationship will be subject to separate discussion, verification, approvals and written commercial terms.

4. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website performance, understand visitor behavior, remember preferences and support analytics or marketing activities.

You can control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Communication and Marketing

When you share your contact details, we may contact you through phone, email, SMS, WhatsApp or other communication channels regarding your enquiry.

We may also share updates about our products, outlet information, services, franchise opportunities, HoReCa/B2B supply, offers or business opportunities. You may request to stop receiving promotional communication at any time.

6. Sharing of Information

We do not sell your personal information.

We may share information only when necessary with:

• Internal Momo Delights team members
• Authorized business, franchise, supply or support teams
• Website, hosting, CRM, analytics, marketing or technology service providers
• Delivery, logistics, supply chain or operational partners, where applicable
• Legal, regulatory or government authorities, if required by law
• Professional advisors such as legal, accounting or compliance consultants

7. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, alteration or disclosure.

However, no internet-based website, email, WhatsApp or digital transmission system can be guaranteed to be completely secure. Please avoid sharing highly sensitive information through website forms unless required.

8. Data Retention

We may retain your information for as long as required to respond to your enquiry, provide services, maintain business records, manage franchise or supply communication, comply with legal obligations, resolve disputes or enforce agreements.

When your information is no longer required, we may delete, anonymize or securely archive it.

9. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Withdraw consent for certain communication or data use
• Request deletion of your personal information, where legally permitted
• Raise a privacy-related concern or complaint

10. Children’s Privacy

Our website and business services are intended for general customers, business users, franchise applicants, HoReCa partners and adults. We do not knowingly collect personal information from children without appropriate consent.

11. Third-Party Links and Payments

Our website may include links to third-party platforms such as social media pages, delivery partners, payment gateways, ordering platforms or external services.

If you use a third-party payment, delivery or ordering platform, your information may be processed according to that third party’s own privacy policy and terms. Momo Delights does not store complete card, UPI, banking or payment authentication details unless legally required and permitted.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or operational practices.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates means you accept the revised Privacy Policy.